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Frequently Asked Questions

Q: What are succulents?

A: Succulent (Latin: succos = juice, sap) plants come from more than 60 families and 300 genres. They have evolved special water-storage tissues in thickened or swollen leaves, stems, and roots as an adaptation to arid environments. By making the most of scarce available moisture, succulents can survive in habitats that are far too dry for most other plants.

Q: Do I need to water my succulents?

A: We include instructions in all of our orders.  A great rule of thumb is to only water when the soil becomes completely dry.  Be sure not to over water as succulents do not ever like standing water (even in the soil).  It is best to water less, especially at first, to see how long it takes for the soil to dry back out.  Soak thoroughly, then allow to dry completely, repeat.  If you have any questions about the care of your plants feel free to contact us directly at

Q: What if my glassware arrives damaged?
A: If there is anything wrong or damaged with your glassware, please contact us at and we will rush-ship a new piece of glassware to you immediately.

Q: What if my succulents arrive damaged?
A: We certainly take pride in our plants and want to be sure you receive healthy, happy plants!  If your plants arrive damaged, we will be sure to replace or refund the damaged plants.  We will need to be notified within 24 hours of delivery of the plants for the possibility or replacement or refund.  Please call or email us within this time frame along with a picture of the plant so we can better assist you.  We do not, for any reason, accept returns.  These are live plants, and they simply cannot handle being in transit more then once.  Therefore, all sales are final.

Q: What if I want to return my plants?

A: Unfortunately, we do not, for any reason, accept returns.  These are live plants, and they simply cannot handle the stress of being shipped twice.  All sales are final.  We will however, be sure to replace or refund and plants that arrive damaged.  We do not replace or refund plants because of size, color, or species.  Many of our plant packs are variety packs that change continually.  If you have any specific preferences with your please contact us directly at  We do our best to accommodate custom requests!

Q: If I enter the incorrect shipping address what can I do?

A: Call us right away at 888-525-GROW. If we have not yet packaged/shipped the package out of our facility, we can adjust the shipping address. However, if the package has been shipped, we cannot for any reason change the delivery destination.

Q: How will my terrarium/arrangement be delivered?
A: Due to the nature of our products, we are unable to send terrariums and arrangements assembled. Rather, we will send you each part of the order (soil, sand, rock, succulents, etc) individually wrapped or bagged in a single box. Each part of the order has been measured and/or weighed to meet the exact measurements of the pictured product. Your shipment will include everything that is necessary for you to create an exact replica of design that you have ordered.

Q: Will I receive care instructions for my succulents?

A: We include care instructions for your specific order and place that in your shipment.

Q: Will I receive any instructions on how to put my order together?
A: Your order will arrive with step by step instructions to help you put together your terrarium/arrangement.

Q: Do you offer any tips or suggestions on taking care of my succulents?
A: In addition to the care instructions placed in every order, you can find special tips and suggestions for your succulents on our website blog at,